
Last updated: April 14, 2026
We collect information you provide directly, including name, email, educational background, and payment details. We also collect usage data automatically, such as IP address, browser type, and pages visited.
We use your information to provide and improve our services, process payments, communicate with you, and ensure platform security. We never sell your personal data to third parties.
We share data only with service providers necessary for platform operation (payment processors, hosting providers), and only when required by law. Counselors see limited profile information when you book with them.
We implement industry-standard security measures including encryption, secure servers, and regular security audits. While no system is 100% secure, we take your data protection seriously.
You have the right to:
Our platform is designed for users 13 years and older. We do not knowingly collect information from children under 13. Guardian accounts allow parents to manage their child's profile.
Your data may be transferred to and processed in countries outside your residence. We ensure adequate safeguards are in place for international transfers.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.
For privacy-related questions, contact our Data Protection Officer at privacy@eduseekr.com or visit our Contact Us page.
| Data Type | Purpose | Retention | Shared With |
|---|---|---|---|
| Account Information | To create and manage your account | Until account deletion | Not shared |
| Profile Data | To match you with appropriate counselors | Until account deletion | With selected counselors only |
| Payment Information | To process payments for sessions | 7 years (legal requirement) | With payment processors only |
| Session Notes | To track your counseling progress | Until account deletion | With your counselor and guardians |
| Usage Data | To improve the Service | 2 years | Aggregated data only |